Support
Yum connects you with local restaurants — the platform and the restaurant each look after different parts of your order, so we’ve split support into two places to get you a faster answer.
Food & delivery problems
Handled by the restaurant that prepared your order — they know your order best and can sort this out fastest.
- Cold or poor-quality food
- Missing items
- Wrong order
- Allergen concerns
- Late delivery
- Driver issue
- Refund requests for the above
Open your order confirmation page and use Report an issue, or contact the restaurant directly using the phone number or email shown on their menu page.
Yum platform problems
Handled by the Yum team — anything to do with the website, your account, or getting your order to the restaurant in the first place.
- Login or account issues
- Website bugs
- Payment error before your order was placed
- Your order wasn’t sent to the restaurant
- Other technical problems